Technical Writer / Web Based Communications
User Manuals / Courseware / Content Developer / Hypertext
HTML Writers Guild
The Digirati Guild, Los Angeles SIGRAPH
USAA 829 - IATSE 705 - USITT
7911 Vicksburg Ave.
Los Angeles, CA 90045
Technical Documentation Writer
User Manuals - Help Files - Online Support Docs
Specialist in Applications Training
DOS, Windows3.1, 95,98,NT, 2000, Me, XP
Macintosh through OS X, UNIX
HAVE EXPERIENCE WITH THE FOLLOWING PROGRAMMING LANGUAGES:
Lisp - code and documentation
C - documentation
C++ - documentation
Java - code - scripts
Pal - documentation
COBOL - documentation
Macromedia Lingo - code
AppleScript - code
WordPerfect - macros and documentation
Paradox - macros and documentation
FileMaker Pro 5 - macros, scripts and documentation
FLUENT IN THE FOLLOWING SOFTWARE:
Adobe PhotoShop, Adobe Illustrator, Adobe Premiere, FrameMaker, DreamWeaver,
HomeSite, BBEdit, Fireworks, Flash, Macromedia Director, SoundEdit 16,
Corel Draw, Corel Paint, Fractal Design Painter, WordPerfect, Paradox
(DOS & Windows), MS Word, MS Excel, MSAccess, Microsoft Project, Visio,
File Maker Pro (including WebCompanion CDML), Quicken, AutoCAD and several
other 3D programs.
Senior user, developer and teacher of software applications able to pick
any thing new up quickly.
Experienced in writing for clients with English as a second language.
Experienced with web sites using a database foundation.
Graphic designer background ensures excellent charts and site maps.
HTML 2.0 -3.2 and all 4.0 code versions (inc. Netscapeisms
and MS Expolorerisms)
Able to Write HTML code from scratch to provide maximum
design layout and functionality control.
Cascading Style Sheets
DIGITAL GRAPHIC ARTIST:
Print, Multimedia Interactive and Online experience
2D and 3D and animated illustrations.
Visual language specialist.
Creative Problem Solver - Empowering Facilitator - Enthusiastic
Team Leader/Player - Quick Astute Analyst - Project Manager - Efficiency
Organizer - Practitioner of Yankee Thrift - Visionary Who Sees How the
Small Details Serve the Big Picture
Project management for academic writing, professional organizations,
government classification, web sites, entertainment and manufacturing.
Creation and management of professional retraining
programs for computer illiterates
Creation and management of professional training programs
for design and technology
2002 - Present - Access Presto! Online Productions
Web Producer, Architect, User Interface Designer, Web
application developer, Business Analyst for small businesses, special
interest groups, organizations and entertainers. Projects uniquely tailored
to fit the client and their needs. Recently completed a web based user
manual for an application for the FAA.
PREVIOUS QUALIFYING WORK EXPERIENCE:
1998 - 2002 Sandia National Laboratories/CA
(The Public Relations and Creative Communications department
functions as a service bureau for the many laboratories located at the
California site. Many of the web based projects involved international
research teams as well as public relations and marketing for the Laboratories.)
Designed and Developed Web Based Applications and User
Documentation. Developed web production team. Set standards for public
and intranet web sites, web architecture, navigation and production
processes. Documented site structures, production processes and metrics.
Mentored entry level web designers, guided administrative staff through
learning how to exploit web technologies for marketing, business and
research processes across the Laboratories. Primary liaison to Corporate
IT staff, Department and Project Administrators and high level administrative
Lasting Result: Web production program now established
and continuing within budgetary means. Numerous web based applications
that required no client training now streamline business and research
processes. Laboratories now have public web presentations or are currently
1997 - 1998 - Apple Computers
WEBMASTER for Apple Computers Learn & Earn Channel
As a member of the start up team, created online sales
channel training which ultimately completely replaced standup
training. Created and documented production processes and
Lasting Result: New program was a key element in the turnaround
of the Apple Computer Company.
1995 - 1997 - PRESTO! Online Productions
Created a new business concept: The web production company.
Member of team headed by George Thornally, Mike Bailey
and Kent Fillmore (BTI Group, telecommunications specialists,
early Email gurus, part of founding group of AOL starting
back when it was a Commodore Users Group through creating
the AOL forums = AFL George).
Developed and defined production process, including online
documentation, that allowed large amounts of content to be produced
in a short period of time by content producers and artists unfamiliar
with web. This included creating: costing methods, client liaison guidelines,
documentation standards, definition of work flow, Web architecture,
navigation architecture, content management, web metrics, mentoring
of content authors and graphic artists, setting of production schedules.
Result: in addition to in depth knowledge of web production,
have finely tuned sensitivity to and knowledge of how to produce a positive
experience for the user.
EDUCATIONAL WRITING EXPERIENCE:
1993-1995 - Administrator/Instructor
Hollywood Hands-On Computer Learning Center, the IATSE
Unions retraining center:
the national center for the retooling of technicians and
designers for CGI applications in the TV and Film and stage industry.
Included consultation with hardware and software developers, educators,
and working professionals on the development of teaching methodologies
for this new industry.
Developed user instructions for a broad range of task
specific applications appropriate to each technical craft area: Office
processes, accounting, Production management, script breakdown, costing
and budgeting, production scheduling, manufacturing of sets, props lighting,
costumes, matte art, digital music and sound effects, previsualizations,
3D animations, 2D animation, special effects, film, video and sound
editing, compositing, titles, script writing, story boarding.
Applications running on the Macintosh, IBM and IBM clone,
Amiga, Silicon Graphics and proprietary hardware systems.
(adaptations of: graphics, database, word processing,
multimedia production, CAD CAM included technical documentation,
user instructions and tutorials)
1985 - 2002 - Educational Interactive Courseware Developer
While on Faculty at: UCLA, American College for the Applied
Arts, LA City College, Santa Monica City College
BFA - Rhode Island School of Design
MFA - Wayne State University - Communications Arts
| George Thornally
||CEO, retired, BTI Group
| Sheila Akins
| Bob Tucker
| Bill Dissly
||Sr. Web Programmer, SNL/CA
| Kent Fillmore
||Producer, URLy Sylke
| Bryan Ackler
||Project Manager / Friend
| Christy Haines
||Producer / Friend
| Cathlyn Marshall
||Set Designer / Friend